Customer Service Representative
6 days ago
Job Summary
Weis Markets, Inc. is seeking a highly motivated and customer-focused Customer Experience Associate to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.
Key Responsibilities
- Customer Service
- Smile and greet customers, answer customer questions, and help resolve customer concerns in a polite and professional manner.
- Follow company policies to increase customer satisfaction.
- Operations
- Operate front-end scanning equipment and cash registers.
- Perform all related check-out procedures, including bagging merchandise and placing merchandise in customers' carts.
- Store Maintenance
- Maintain accuracy during transactions, ensuring customers are charged for all items and proper funds are collected.
- Maintain proper security measures and cash drawer accounting procedures.
- Follow all store and legal guidelines regarding the sale of tobacco and alcohol.
- Knowledge and Communication
- Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
- Teamwork and Continuous Improvement
- Cooperate with coworkers and supervisors to ensure smooth store operations.
- Responsible for continuously improving job performance.
Requirements
To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
Education and/or Experience
Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.
Equal Employment Opportunity
Weis Markets, Inc. is an Equal Opportunity Employer and is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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