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Customer Service Representative
2 months ago
A summer internship opportunity at ABB, a leading global technology company, is now available for a Customer Care Representative. As a key member of our Customer Care Team, you will play a vital role in delivering exceptional customer experiences and supporting the growth of our business.
Key Responsibilities:- Manage customer transactions with high accuracy, including purchase orders, sales orders, project orders, and debit/credit memos using SAP, Sales Force, and other tools as required.
- Demonstrate professionalism, patience, and a positive attitude while engaging customers orally and in writing.
- Take calls, emails, and instant messages from internal/external customers, sales leadership, and field sales personnel, responding to inquiries and demonstrating a sense of urgency when critical issues arise.
- Support the development and implementation of business processes to streamline order processing.
- Develop creative and proactive solutions to day-to-day and event-based problems, participating in continuous improvement projects and engaging in solutions to challenges.
- Demonstrate a willingness to understand and own reports/metrics in support of continuous improvements.
- Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions.
- Ensure the completion and maintenance of all records, paperwork, documentation, etc. necessary to comply with regulatory demands, export and compliance guidelines, and ABB internal policies.
- Follow and comply with all safety and work rules and regulations; maintain departmental housekeeping standards.
- Currently enrolled in a bachelor's degree program in the United States.
- Intern must have reliable transportation to and from the worksite.
- Must be legally authorized to work in the United States without company sponsorship now and in the future.
- Utilize critical thinking skills to analyze complex situations and develop strategic solutions.
- Effectively organize and prioritize tasks to meet deadlines.
- Demonstrate the ability to handle multiple tasks simultaneously without compromising quality.
- Collaborate with team members to convey ideas, share information, and provide updates on project progress.
ABB is a global technology leader that is committed to addressing global challenges. Our core values of care, courage, curiosity, and collaboration, combined with a focus on diversity, inclusion, and equal opportunities, drive our aim to empower everyone to create sustainable solutions.
We are an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.
