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Customer Service Representative Long Term Care

2 months ago

New Berlin, Wisconsin, United States Lincare Holdings Full time

This remote position requires a dedicated area at home with strong internet/Wi-Fi connection to communicate with customers and internal staff. The employee must be able to use a headset and laptop provided by the company. In-person training and meetings with management will be conducted when needed. This role involves taking calls from Long Term Care customers, entering orders, and dispatching to the appropriate service center.

Key Responsibilities:
  • Manage customer accounts and resolve issues in a timely manner
  • Enter data accurately and efficiently, utilizing problem-solving skills to overcome obstacles
  • Collaborate with internal departments to ensure customer satisfaction
  • Provide exceptional customer service, addressing questions and concerns in a professional manner
  • Meet productivity standards and maintain a positive attitude as a team player

This is a results-oriented role that requires a strong work ethic and dedication to delivering excellent customer experiences.