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Customer Service Representative

2 months ago

New Berlin, Wisconsin, United States Michaels Stores Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Michaels Stores. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience. You will also be responsible for completing truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities:

* Provide exceptional customer service, helping customers find what they need and resolving any issues that may arise
* Assist customers with purchases, including processing transactions and handling returns and exchanges
* Maintain a clean and organized store environment, including stocking shelves and facing merchandise
* Participate in truck unloading and merchandise duties, including receiving and stocking merchandise
* Maintain store recovery standards, including completing merchandise recovery and maintenance tasks
* Collaborate with other team members to achieve sales and customer service goals

Requirements:

* High school diploma or equivalent required
* 1-2 years of retail experience preferred
* Excellent customer service skills and ability to work in a fast-paced environment
* Ability to lift up to 25 pounds and stand for long periods of time
* Availability to work a variety of shifts, including mornings, afternoons, and weekends

What We Offer:

* Competitive hourly rate
* Opportunities for advancement and professional growth
* Comprehensive training program
* Discounts on merchandise and services
* Fun and dynamic work environment

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply"}