Director of Global Retail Learning and Operations
3 weeks ago
We are seeking a Director, Global Retail Learning, Operations and Communications to lead our Global Retail Learning, Operations and Communications team. This role will be responsible for developing a comprehensive communication and learning strategy that encompasses all aspects of our business. The ideal candidate will have a high level of visibility and will be involved in regular interaction with senior leadership.
Key Responsibilities
- Manage a team of six direct reports and report to the Vice President, Retail Center of Excellence.
- Lead strategy and content development for all retail stores, including consumer experience, operations, compliance, recognition, engagement, and task management.
- Develop a comprehensive retail incentive strategy that engages our retail teams and supports goals.
- Partner with group training teams and retail leaders to agree on training needs, roadmap, and execution plans.
- Build a comprehensive learning and development strategy and content library for all levels of our retail organization, including onboarding, service, operational, and product training and skill development.
- Use testing, data, insights, and feedback to enhance training programs.
- Develop and deliver training content for e-learning, instructor-led courses, virtual webinars, and train-the-trainer sessions.
- Oversee communication and learning management systems and partner with COE and IT teams on enhancements, bug fixes, or platform changes that benefit.
- Guide change management in communication and training processes.
About You
- 8+ years of experience in learning and development and communications, with retail or hospitality experience.
- Visionary who can create training and communication plans for future needs and opportunities.
- Project management and change management skills.
- Customer service skills with the desire to satisfy our internal and external customers.
- Experience prioritizing and working under time constraints.
What We Offer
- A total rewards package that includes competitive pay, incentive plans, 401(k) matching, product discounts, and a wide array of benefits designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life.
- A diverse and inclusive work environment that values people from diverse cultures, backgrounds, and experiences.
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San Francisco, California, United States Levi Strauss & Co. Full timeWe are seeking a visionary leader to reimagine the end-to-end employee experience for our retail teams through learning, development, and communication.As the Director of Global Retail Learning and Operations, you will lead our Global Retail Learning, Operations and Communications team to develop a comprehensive communication and learning strategy that...
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San Francisco, California, United States Levi Strauss & Co. Full timeAbout the RoleWe are seeking a visionary leader to join our team as a Director, Global Retail Learning, Operations and Communications. This is a unique opportunity to reimagine the end-to-end employee experience for our retail teams through learning, development, and communication.Key ResponsibilitiesLead the development of a comprehensive communication and...
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