Global IT Operations Director

3 weeks ago


San Francisco, California, United States Databricks Full time

We are seeking a highly skilled IT Operations Director to lead our global IT support team. As a key member of our IT organization, you will be responsible for driving exceptional user experience while reducing service desk interruptions.

Key responsibilities include:

  • Leading a global service desk team supporting 8K+ users across engineering, sales, and other functions.
  • Developing and executing strategies to achieve exceptional user experience, emphasizing automation, self-service, and lean operational practices.
  • Managing incident, problem, and change management processes for global operations.
  • Implementing a comprehensive IT asset management strategy, tracking hardware and software assets from procurement to decommissioning.
  • Negotiating contracts and overseeing vendor performance to ensure service levels are met.

Requirements include:

  • 10+ years of experience leading IT support professionals.
  • Effective management of incident, problem, and change processes, reducing incidents and delivering high-quality change management.
  • Deep understanding of highly automated asset tracking and lifecycle management in order to achieve 100% accuracy.
  • Robust processes and analytics expertise that enable effective cost management and optimize IT spending while maintaining high service quality.
  • Experience leading a team of senior professionals working asynchronously in a remote, distributed team.

Databricks is committed to fostering a diverse and inclusive culture where everyone can excel. We are an equal opportunity employer and welcome applications from all qualified candidates.



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