Director of Global Operations

4 weeks ago

San Francisco, California, United States CrowdStrike Holdings, Inc. Full time
About the Role:

As the Director of Global Operations, you will oversee the global operations of our 24/7 Digital Operations Center, ensuring seamless operational support for all company products and corporate IT infrastructure.

You will lead a team of experienced professionals, driving strategic initiatives to enhance the effectiveness, efficiency, and scalability of our operations.

This role requires a seasoned leader with extensive experience in technology operations, crisis management, and global team coordination.

You will develop and implement strategic plans to improve our monitoring tools, dashboards, and protocols, ensuring early incident detection and response capabilities.

Additionally, you will manage the operational execution of our "Follow the Sun" model, ensuring smooth handovers and consistent service levels across all locations.

Key Responsibilities:

  • Lead and manage the global operations team, ensuring alignment with the company's overall technology strategy and operational goals.
  • Develop and implement strategic initiatives to enhance the effectiveness, efficiency, and scalability of our operations.
  • Oversee the development and refinement of monitoring tools, dashboards, and protocols to enhance early incident detection and response capabilities.
  • Manage the operational execution of the "Follow the Sun" model, ensuring smooth handovers and consistent service levels across all locations.
  • Serve as the senior escalation point for critical incidents, guiding the team in assessing and escalating complex issues.
  • Coordinate with Site Reliability Engineering (SRE), IT, and other relevant teams to ensure timely and effective incident resolution.
  • Lead post-incident reviews, driving the development of corrective actions and preventive measures to avoid future incidents.

Requirements:

  • Minimum of 10+ years of experience in technology operations, including 5+ years in a leadership role overseeing Network Operations Centers (NOC), Security Operations Centers (SOC), Incident Management Operations Center (IMOC), or similar environments.
  • Proven track record of managing 24/7 operations in a global, high-availability environment.
  • Deep understanding of IT infrastructure, including networks, servers, cloud platforms, email systems, VPNs, and cybersecurity.
  • Experience with monitoring tools, Common Operating Picture (COP) platforms, and emergency notification systems.
  • Familiarity with Site Reliability Engineering (SRE) principles and practices.
  • Strong leadership and team management skills, with a focus on fostering a collaborative, high-performance culture.
  • Excellent decision-making and problem-solving abilities, particularly in high-pressure situations.
  • Exceptional verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization.
  • Experience in crisis management and the ability to lead a team through complex, fast-moving situations.
  • Bachelor's degree in Information Technology, Computer Science, or a related field is required; a Master's degree or relevant certifications (e.g., ITIL, PMP) is a plus.

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