FHA Content Management Specialist

2 weeks ago


Bethesda, Maryland, United States TDEC Full time
Job Overview

Salary: DOE

TDEC is seeking a skilled Knowledge Base Content Manager with a robust understanding of single-family FHA mortgage systems. The ideal candidate will excel in documenting mortgage guidelines, processes, and training materials.

Location: Remote / Home office

Time Zone: EST

This role is integral to supporting the mission of the US Department of Housing and Urban Development (HUD), specifically within the Office of Single-Family Housing, which aims to foster strong, sustainable, and inclusive communities while providing quality affordable housing.

As the Knowledge Base Content Manager, you will play a crucial role in ensuring the accuracy and relevance of content on HUD's "FHA Knowledge Base Portal," a key resource for both the mortgage sector and the public regarding housing inquiries.

The successful candidate will be meticulous and focused on quality, remaining informed about all updates or modifications to FHA policies and procedures.

Key Responsibilities:

  • Develop and update knowledge base content for HUD and FHA programs to align with current policies and procedures.
  • Conduct audits and verify the accuracy, functionality, and formatting of all published knowledge base articles on a quarterly basis.
  • Adhere to deadlines for content updates in response to HUD requests and changes in FHA policies, following established operating procedures.
  • Oversee and delegate tasks to the Knowledge Base Content team, ensuring that performance standards are achieved.

Essential Qualifications:

  • Bachelor's degree or equivalent experience in lieu of a degree.
  • A minimum of 4 years of experience with Single Family FHA origination policies and procedures.
  • At least 4 years of experience in writing processes, procedures, or training content within the mortgage industry, ensuring clarity for the intended audience.
  • Strong organizational and time management abilities, with a capacity to adapt to ongoing changes in systems, policies, and processes.
  • Eligibility to obtain a Public Trust Security clearance, which involves a credit check and background investigation.
Equal Opportunity Employer/Veteran/Disabled

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