Channel Success Manager
2 weeks ago
Job Requisition ID #
24WD80479
Position Overview
The Channel Success Manager is pivotal in transforming our reseller network to implement exceptional customer success methodologies and services. You will oversee the relationship with our key partners, addressing their immediate requirements in launching new service offerings and Customer Success initiatives while providing structured programs to help them meet their objectives.
As part of a global team of Channel Success Managers, you will report to the Senior Manager of Channel Success within the Global Partner Success Organization in Global Channel Sales.
This role involves covering multiple regions and partner categories, necessitating a hybrid work approach with travel to ensure partners receive direct and personalized support.
Responsibilities
+ Collaborate with partner leadership and teams to assess, develop, document, and track a comprehensive annual Customer Success (CS) strategic development plan aimed at driving organizational transformation for large-scale customers.
+ Assist partners in accelerating the adoption of new solutions by prioritizing projects and supporting activities that yield the highest return on investment in the shortest time frame.
+ Take the lead in defining governance frameworks, establishing teaming agreements, non-disclosure agreements, and partner contracts.
+ Advise partners in crafting a strategic roadmap/Customer Success Plan for their key customers to ensure successful and widespread adoption of Autodesk solutions.
+ Monitor partner capacity models and provide guidance on development opportunities utilizing Autodesk Accelerators.
+ Evaluate program effectiveness with partners and their customers, offering recommendations for enhancements.
+ Lead coordinated business reviews with strategic partners and collaborate with assigned Autodesk team members to ensure alignment on outcomes and transparency regarding progress.
+ Deliver a quarterly comprehensive report on partner CS practices and services progress, and conduct Quarterly Business Reviews.
Minimum Qualifications
+ A minimum of 5+ years of experience in Partner Management or Customer Success, with a proven track record of engaging with C-Level executives in a strategic and influential capacity.
+ Experience in conducting quarterly business reviews, detailing adoption and progress, and sharing innovative business ideas and plans with partners.
+ Demonstrated ability to hold stakeholders accountable for deliverables.
+ Proven project management skills in previous roles.
+ Proficiency in English, with strong negotiation skills (additional languages are a plus).
Learn More
About Autodesk
At Autodesk, we empower creativity every day through our software, enabling the creation of everything from sustainable buildings and eco-friendly vehicles to cutting-edge factories and blockbuster films. We assist innovators in transforming their visions into reality, revolutionizing not only the manufacturing process but also the possibilities of what can be created.
We take immense pride in our culture at Autodesk; our Culture Code is integral to everything we do. Our values and operational methods foster an environment where our employees can thrive and reach their full potential, resulting in superior outcomes for our customers.
As an Autodesker, you can be your authentic self and engage in meaningful work that contributes to building a better future for all. Are you ready to shape the world and your future? Join us.
Benefits
We offer a comprehensive range of benefits, from health and financial support to time off and wellness initiatives, ensuring Autodeskers have the resources they need to perform at their best. Discover more about our benefits in the U.S.
Salary Transparency
Salary is one component of Autodesk's competitive compensation package. For roles based in the U.S., we anticipate a starting base salary between $109,400 and $176,990. Offers are contingent on the candidate's experience and geographic location and may exceed this range. In addition to base salaries, we place significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk enables you to cultivate meaningful relationships with customers while advancing your career. Join us in making a better, more sustainable world.
Equal Employment Opportunity
At Autodesk, we are committed to fostering a diverse workplace and an inclusive culture, providing opportunities for all individuals to imagine, design, and create a better world. Autodesk is proud to be an equal opportunity employer, considering all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
Diversity & Belonging
We take pride in nurturing a culture of belonging and an equitable workplace where everyone can flourish.
Are you an existing contractor or consultant with Autodesk?
Please search for open positions and apply internally.
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