Hotel Front Desk Representative

5 days ago


Harrisonburg VA USA, United States DoubleTree by Hilton Harrisonburg Full time

Job Summary: We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at DoubleTree by Hilton Harrisonburg. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities:

  • Work collaboratively with the housekeeping team to ensure rooms are ready for new guests, ensuring a seamless transition for our guests.
  • Greet, check-in, and check-out guests, distributing keys and room assignments, and recording credit card information in a secure and efficient manner.
  • Manage guest account information, ensuring accuracy and up-to-date records.
  • Mitigate customer complaints in a professional and courteous manner.
  • Respond to incoming calls and questions from guests regarding room bookings, rates, amenities, available rooms, rewards programs, and special requests.

Qualifications:

  • At least one year of experience in the hospitality industry, preferably in a front desk or guest services role.
  • Excellent communication and interpersonal skills, with the ability to handle stressful situations.
  • High school graduate or equivalent, with a strong understanding of Microsoft Office and reservation management systems.

Compensation: $14 hourly


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