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Front Desk Representative

2 months ago

Tampa FL USA, United States DoubleTree Redington Beach Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at DoubleTree Redington Beach. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Assist guests with check-in and check-out procedures, including processing payments and handling any issues that may arise.
  • Front Desk Operations: Work efficiently on our hotel's electronic reservation system and other computer programs to ensure a smooth workflow.
  • Financial Transactions: Handle all financial matters, including credit card and cash transactions, securely and accurately.
  • Guest Services: Anticipate guests' needs and go above and beyond to maximize their experience.
  • Team Collaboration: Work collaboratively with other team members to create a welcoming and customer-focused environment for our guests.
Requirements
  • Customer Service Skills: You must have excellent customer service skills and be able to work well with people from diverse backgrounds.
  • Communication Skills: You must have excellent oral, written, and interpersonal communication skills.
  • Problem-Solving Skills: You must be able to think critically and come up with creative solutions to problems.
  • Teamwork: You must be able to work effectively as part of a team and be willing to go above and beyond to support your colleagues.
Physical Requirements

This is a physically demanding position that requires standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position requires little to no travel outside of the property and surrounding area.