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Receptionist for Hotel Operations

2 months ago

Harrisonburg, Virginia, United States DoubleTree by Hilton Harrisonburg Full time


Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, you may be the perfect candidate for the role of a hotel front desk clerk within our esteemed guest services team. In this position, you will be responsible for welcoming visitors, managing their account details, and ensuring they have all they need for a remarkable stay.

Individuals seeking a dynamic work environment with opportunities for advancement and flexible scheduling are encouraged to consider this role.



Key Responsibilities

  • Collaborate with housekeeping to guarantee that accommodations are prepared for incoming guests.
  • Welcome guests, facilitate check-ins and check-outs, distribute room keys, and accurately record payment information.

Account Management:
Maintain precise and current records of all hotel guest accounts.

  • Address and resolve customer concerns as necessary.
  • Respond to incoming inquiries regarding guest needs, both in-person and online, concerning room reservations, pricing, amenities, available accommodations, loyalty programs, and special requests.

Qualifications

  • A minimum of one year of experience in the hospitality sector as a hotel front desk clerk or in a comparable role is preferred.
  • Ability to handle phone calls and manage challenging situations with ease.
  • Exhibits outstanding interpersonal, organizational, and customer service skills.
  • High school diploma, GED, or equivalent qualification.
  • Familiarity with Microsoft Office and reservation management systems is advantageous.