Front Desk Representative

1 day ago

Lexington KY USA, United States RAINMAKER TEAM LLC Full time
Job Summary

We are seeking a highly skilled and professional Front Desk Agent to join our team at RAINMAKER TEAM LLC. The successful candidate will be responsible for managing reservations, checking guests in and out, and providing exceptional customer service to our valued clients.

Key Responsibilities
  • Reservation Management: Utilize computerized systems to efficiently manage reservations, check guests in and out, and handle any related requests or issues.
  • Guest Services: Provide personalized assistance to guests, including suggestions for local eateries and attractions, and respond to online inquiries in a timely and professional manner.
  • Check-in and Check-out Processes: Assist with the smooth execution of check-in and check-out procedures, including handling payments, issuing keys, and resolving any related issues.
  • Communication and Interpersonal Skills: Develop and maintain strong relationships with guests, colleagues, and other stakeholders through effective communication and interpersonal skills.
  • Event and Meeting Coordination: Assist with the organization and setup of events and meetings, ensuring seamless execution and exceptional guest experiences.
  • Conflict Resolution: Handle guest complaints and concerns with professionalism and tact, resolving issues in a fair and timely manner.
  • Housekeeping and Maintenance: Perform light cleaning duties, such as wiping down counters and restocking supplies, to maintain a clean and welcoming environment.
Requirements
  • Previous Experience: Previous experience as a front desk agent or in a customer service role is highly desirable.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills are essential for success in this role.
  • Technical Skills: Proficiency with computer systems and software, such as Microsoft Office and reservation management systems, is required.
  • Flexibility: Ability to work evenings, weekends, and holidays as needed is essential for this role.
Benefits
  • Competitive Compensation: We offer a competitive salary and benefits package.
  • Employee Discounts: Enjoy discounts on hotel rooms and amenities.
  • Professional Development Opportunities: We invest in our employees' growth and development.
  • Positive Work Environment: Join a dynamic and supportive team culture.

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