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Front Office Representative

2 months ago

West Hollywood CA USA, United States 1 Hotel West Hollywood Full time
About the Role

We are seeking a highly skilled and customer-focused Front Office Agent to join our team at 1 Hotel West Hollywood. As a Front Office Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Guest Service: Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, handling check-ins, check-outs, and room assignments, as well as responding to guest inquiries and resolving any issues.
  • Communication: Communicate effectively with guests, colleagues, and management, using clear and concise language to ensure that all needs are met.
  • Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure that guests receive a seamless and enjoyable experience.
  • Problem-Solving: Anticipate and resolve any issues that may arise, using your problem-solving skills to find creative solutions.
Requirements
  • Experience: A minimum of 1 year of experience in a similar role, preferably in a hotel or hospitality setting.
  • Language Skills: Ability to speak a secondary language is a plus, but not required.
  • Customer Service Skills: Excellent customer service skills, with the ability to remain calm and composed under pressure.
  • Communication Skills: Strong communication skills, with the ability to communicate effectively with guests, colleagues, and management.
  • Teamwork: Ability to work effectively as part of a team, collaborating with other departments to ensure a seamless experience for guests.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career advancement and professional development, with a focus on promoting from within.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and other incentives.
  • Work-Life Balance: A healthy work-life balance, with a focus on supporting the well-being of our employees.