Retail Operations Manager

2 weeks ago


Maplewood, New Jersey, United States TerrAscend Full time

About Us
At TerrAscend, we are dedicated to transforming the cannabis sector by developing innovative marijuana-based therapies for patients and offering premium products for adult recreational use.

As one of the largest and fastest-growing multi-state, vertically integrated cannabis operators in North America, we are just getting started on our journey.

Our Philosophy
We believe that collaboration is key to our success. Our focus is on building a team that shares our values and understands the importance of our mission.

Our most successful team members recognize that exceptional service to our patients, customers, and colleagues distinguishes us from others in the industry.

Your Role
As the Retail Operations Manager, you will play a crucial role in overseeing performance management and the execution of retail operations, including merchandising, staffing, and order fulfillment processes.

You will collaborate closely with the General Manager to enhance business management and financial performance.

Key Responsibilities
Your role will require you to:

  • Strategically and tactically ensure our dispensary provides an outstanding patient experience.
  • Onboard new team members and manage schedules effectively.
  • Assist patients with inquiries regarding product applications.
  • Conduct inventory audits and manage cash levels.

It is essential to possess strong situational awareness and emotional intelligence, as you will be working within a diverse team.

Location
This position is based on-site at our dispensary. Availability during evenings, weekends, and holidays is required.

Qualifications
We are looking for candidates who meet the following criteria:

  • A minimum of one (1) year of management experience in retail, food service, or related industries with a focus on financial outcomes.
  • Experience in the cannabis industry is a significant advantage.
  • Demonstrated leadership and coaching abilities, with a focus on empathy and team support.
  • A proven history of effectively engaging with customers/patients (5+ years preferred).
  • Ability to foster a customer-centric culture.

Physical Requirements
Applicants should be able to:

  • Lift or move a minimum of 50 lbs.
  • Engage in prolonged periods of sitting, standing, kneeling, bending, squatting, and walking.
  • Handle cash or card transactions using an electronic processing system.

Benefits
We offer a comprehensive benefits package, including:

  • Employee Discount
  • Paid Time Off
  • Health, vision, and dental insurance (with telehealth options)
  • 401k with company matching
  • Employee Assistance Program
  • Paid Parental Leave
  • Life Insurance
  • Short & Long Term Disability

Equal Opportunity Employment
At TerrAscend, we are committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, age, national origin, disability, or any other protected status.

This job description is not an employment contract and may be modified at any time.



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