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High-End Sales and Service Manager
2 months ago
Job Summary:
The Tempur-Pedic Team Lead is a key member of the management team, responsible for providing exceptional customer service while selling and marketing Tempur-Pedic products. This individual will serve as a leader and mentor to store associates, supporting management in overall store leadership and supervision.
Key Responsibilities:
- Leadership and Supervision: Support management in overall store leadership and supervision, ensuring a positive and productive work environment.
- Brand Awareness and Advocacy: Drive brand awareness and brand advocacy to exceed projected store goals, including partnering with local businesses to raise awareness across the region.
- Associate Development: Aid in recruiting, hiring, and monitoring the development of store associates, providing guidance and support to ensure their success.
- Customer Experience: Serve as an example in providing a premium customer experience, building relationships with consumers and ensuring their satisfaction.
- Visual Merchandising and Brand Presentation: Support management in maintaining high standards of visual merchandising and brand presentation, ensuring a consistent and appealing store environment.
- Financial Management: Ensure financial objectives and controls are consistently and correctly managed, maintaining a high level of financial acumen.
- Store Operations: In the absence of store management, provide leadership necessary to ensure the store consistently operates to Tempur-Pedic standards.
- Culture and Collaboration: Foster and support a collaborative and open environment across all areas of the company, promoting a positive and inclusive culture.
Requirements:
- Education: Bachelor's degree preferred.
- Experience: 1-3 years retail management experience (or equivalent combination of education and experience) with high-end luxury and/or custom products.
- Sales and Leadership Skills: Strong sales skills in a consultative environment, demonstrated ability to effectively lead, direct, and train others in a store setting.
- Technical Skills: Skilled at current best practice retail methods, procedures, and standards, fluency with current retail software/computer systems.
- Team Player: Demonstrated team player able to both lead and follow, flexibility in work schedule reflecting the needs and patterns of store hours.