Cocktail Server and Guest Experience Manager

7 days ago


Laveen, Arizona, United States Gila River Gaming Enterprises Inc. Full time
Job Summary

We are seeking a highly skilled and enthusiastic Bartender to join our team at Gila River Gaming Enterprises Inc. As a Bartender, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities
  • Guest Service: Promote and provide excellent guest service experiences to both internal and external guests.
  • Beverage Knowledge: Maintain knowledge of beverages and any food offerings or special menu items offered.
  • Sales and Upselling: Upsell to premium offerings of wine, beer, and spirituous liquors.
  • Intoxication Awareness: Observe guests' behavior and cues that could indicate obvious signs of intoxication.
  • Food Service: May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.
  • Quality and Presentation: Ensure the quality and presentation meet or exceed the expectations of guests.
Requirements
  • Education: High School Diploma or equivalent preferred.
  • Experience: Experience working in a fast-paced, high-volume bar, restaurant, or nightclub is preferred.
  • Certifications: Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP), and other required compliance trainings.
  • Skills: Ability to perform the GILA WAY, which includes greeting guests, interacting positively, listening actively, and appreciating guests. Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
Important Notes

As a condition of employment, all new hires must pass the following:

  • Pre-employment Alcohol/Drug Test: This drug test includes the normal seven-panel test, but excludes marijuana for non-safety-sensitive positions.
  • Background Check: Applicants who have felonies, warrants, outstanding tickets, shoplifting, or theft convictions will be ineligible for employment.


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