Ocean Export Coordinator
2 days ago
**Scope of Position:**
As an Ocean Export Agent at Expeditors, you will be responsible for ensuring the timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Export Department.
**Key Responsibilities:**
* Ensure smooth and timely shipment process flow
* Ensure accurate and timely data entry into our operational system based on defined metrics
* Track and trace shipments
* Provide proactive and clear communication to internal and external customers
* Ensure accurate and timely client billing, including dispute resolution
* Understand customer expectations to ensure all elements of the SOP and KPIs are met
* Ensure compliance to company policies and external regulations
* Complete cross-training in order to support team coverage
* Professionally represent Expeditors to our customers, service providers, and government agencies
**Expectations:**
* Continually identify areas to improve efficiency
* Embrace and adopt technology to optimize their ability to complete their work
* Achieve a standard of 52 hours of training per year, including all mandatory trainings
* Drive and develop customer relationships in order to exceed their expectations
* Have a sense of urgency and be willing to help by offering solutions
**Requirements:**
* Ability to work in a fast-paced environment
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team
* Proficiency in technology and software
* Strong attention to detail and organizational skills
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**If you are a motivated and detail-oriented individual who is passionate about logistics and customer service, we encourage you to apply for this exciting opportunity.**
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