Air Export Operations Coordinator

3 days ago


Brisbane California, United States Expeditors Full time
Job Summary

Expeditors is seeking a highly skilled and detail-oriented professional to join our team as an Air Export Operations Agent. As a key member of our operations team, you will be responsible for ensuring the smooth and timely shipment process flow, accurate data entry, and exceptional customer service.

Key Responsibilities:
  • Ensure seamless and efficient shipment processing, meeting all regulatory requirements and company standards.
  • Accurately and timely enter data into our operational system, adhering to defined metrics and quality control procedures.
  • Track and trace shipments, providing proactive and clear communication to internal and external customers.
  • Ensure accurate and timely client billing, including dispute resolution and financial reconciliation.
  • Understand customer expectations and ensure all elements of the SOP and KPIs are met, driving customer satisfaction and loyalty.
  • Ensure compliance to company policies and external regulations, maintaining a high level of integrity and professionalism.
  • Complete cross-training to support team coverage and contribute to a culture of continuous learning and improvement.
  • Represent Expeditors professionally to customers, service providers, and government agencies, fostering strong relationships and partnerships.
Expectations:
  • Continuously identify areas to improve efficiency and implement process improvements.
  • Embrace and adopt technology to optimize work performance and stay up-to-date with industry trends.
  • Achieve a standard of 52 hours of training per year, including all mandatory trainings and professional development opportunities.
  • Drive and develop customer relationships to exceed expectations and deliver exceptional service.
  • Demonstrate a sense of urgency, be willing to help, and offer solutions to meet customer needs.


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