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Customer Service Representative

2 months ago

Torrance California, United States Yusen Logistics Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Yusen Logistics. As a key member of our Import/Export department, you will be responsible for providing exceptional customer service, managing shipments, and ensuring timely deliveries.

Key Responsibilities
  • Customer Service: Provide effective customer service to internal and external customers, utilizing in-depth knowledge of operational processes.
  • Shipments Management: Manage customer relationships, coordinate timely shipments, and ensure optimal cost and customer satisfaction.
  • Problem Resolution: Address customer concerns, troubleshoot errors, and provide timely feedback on service failures.
  • Reporting and Analysis: Review exception reports, identify discrepancies, and resolve issues.
Requirements
  • Education and Experience: High School Diploma plus three years' related experience in air and ocean Import/Export operations.
  • Language Skills: Bi-lingual in Japanese and English (if assigned to service Japanese accounts).
  • Competencies: Experience providing customer service, knowledge of import/export regulations, and ability to work independently with minimal supervision.
Benefits

Yusen Logistics offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, flexible spending accounts, and more.