Membership Engagement Representative

3 weeks ago


Branford, Connecticut, United States Central Connecticut Coast YMCA Full time
Job Summary

The Membership Engagement Representative is a vital role at the Central Connecticut Coast YMCA, supporting the organization's mission to promote healthy living, youth development, and social responsibility. This position is responsible for creating a welcoming and inclusive atmosphere, fostering positive relationships with members, and promoting membership and program engagement.

Key Responsibilities
  • Member Engagement: Develop and maintain positive relationships with members, volunteers, and colleagues to create a supportive and inclusive environment.
  • Membership Sales and Support: Conduct interviews and tours, sell memberships, and provide excellent customer service to members and guests.
  • Program Promotion: Promote YMCA programs and services to members and the community, fostering loyalty and engagement.
  • Communication and Interpersonal Skills: Utilize effective communication and interpersonal skills to inform, counsel, motivate, and support members.
  • Teamwork and Collaboration: Work collaboratively with colleagues to achieve team goals and objectives.
  • Adherence to Policies and Procedures: Follow and enforce all YMCA policies, rules, regulations, and procedures, including those related to health and safety, member information, and cash handling.
Requirements
  • Education: High school graduate or equivalent preferred.
  • Experience: Previous customer service, sales, or related experience preferred.
  • Skills: Effective communication and interpersonal skills, ability to relate to diverse groups, basic knowledge of computers, and ability to work flexible schedules.
  • Certifications: Must obtain YMCA Member Service Trainings within 60 days of employment, complete Emergency Oxygen Administration Certification within the first 90 days of employment, and hold and maintain CPR, AED, and First Aid certifications prior to employment.


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