Client Engagement Associate

1 week ago


North Branford, Connecticut, United States Artful Home Full time
Artful Home - Remote Position

Artful Home is a direct-to-consumer brand that showcases artisan-crafted home decor, jewelry, and fashion accessories sourced globally. Our mission is to foster meaningful connections in every interaction with customers, artisans, colleagues, and suppliers, enriching lives through these relationships. We are guided by our core principles: integrity, creativity, excellence, achievement, and sustainability.

Customer Support Coordinator (Part-Time)

The part-time Customer Support Coordinator will be responsible for managing all aspects of omni-channel customer service, demonstrating outstanding verbal communication skills over the phone. Collaboration with team members is essential, along with a keen attention to detail and effective problem-solving abilities. Each member of the Customer Support team plays a vital role in positively representing the Artful Home brand, ensuring that best practices are consistently applied to enhance the customer experience.

Key Responsibilities:
  • Aligns with Artful Home's mission, vision, and values, prioritizing the interests of the brand, team members, artisans, and customers while executing job responsibilities.
  • Fosters an inclusive environment where all team members are respected and motivated to contribute to achieving business objectives.
  • Processes incoming orders via phone, mail, or online channels.
  • Monitors order status and follows up as necessary.
  • Oversees Etsy order management.
  • Adds value by addressing customer inquiries related to products, services, and online platforms.
  • Handles web order reviews and processing efficiently.
  • Assists management in the training and onboarding of new staff.
  • Adheres to established guidelines to provide exceptional customer support and service.
  • Develops opening and closing procedures.
  • Acquires in-depth knowledge of product offerings.
  • Completes additional tasks as assigned.
  • May be required to work overtime as needed.
Ideal Candidates Will Have:
  • A high school diploma or equivalent is advantageous.
  • Previous experience in customer service is preferred.
  • Familiarity with Microsoft 365 is beneficial.
If you possess these qualifications and are seeking an opportunity to leverage your skills in a supportive environment, we encourage you to submit your resume.

Artful Home is an Equal Opportunity Employer.

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position may require a pre-employment background check, which could include verification of criminal records, employment history, and educational credentials.

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