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Client Engagement Coordinator

2 months ago

North Branford, Connecticut, United States Artful Home Full time
Artful Home - Remote Position

Artful Home is a direct-to-consumer brand that showcases artisan-crafted home decor, jewelry, and fashion accessories sourced globally. Our mission is to foster genuine connections in every interaction with customers, artisans, colleagues, and suppliers, enriching lives through these relationships. We operate under five guiding principles: integrity, creativity, excellence, accomplishment, and sustainability.

Customer Relations Specialist (Part-Time)

The part-time Customer Relations Specialist will be responsible for all aspects of Omni-channel customer support, demonstrating outstanding verbal communication skills over the phone. Collaboration with team members is essential, along with a keen attention to detail and effective problem-solving abilities. Each member of the Customer Relations team plays a crucial role in positively representing the Artful Home brand and ensuring optimal customer experiences.

Key Responsibilities:
  • Emphasizes Artful Home's Purpose, Vision, and Values, prioritizing the interests of the brand, team members, artisans, and customers in all tasks.
  • Contributes to a respectful and inclusive environment, motivating all team members to enhance their contributions towards achieving business objectives.
  • Processes incoming orders via phone, mail, or web channels.
  • Monitors order status and follows up as necessary.
  • Manages orders from online marketplaces.
  • Addresses customer inquiries related to products, services, and online platforms.
  • Oversees web order evaluations and processing.
  • Assists management in the training and onboarding of new staff.
  • Adheres to established guidelines to provide exceptional customer support and experiences.
  • Develops opening and closing procedures.
  • Acquires comprehensive knowledge of products.
  • Performs additional duties as assigned.
  • May work overtime as required.
Qualifications:
  • A high school diploma or equivalent is preferred.
  • Prior experience in customer service is advantageous.
  • Familiarity with Microsoft 365 is preferred.
If you possess these qualifications and seek an opportunity to leverage your skills in a supportive environment, we encourage you to submit your resume.

Artful Home is an Equal Opportunity Employer.

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires a pre-employment background check, which may include verification of criminal records, employment history, and educational credentials.