Customer Support Supervisor

2 weeks ago


Saint Charles, Missouri, United States Natoli Engineering CO Inc Full time


The Customer Service Lead will oversee the daily operations of the Customer Service Representatives while providing support to both the team and clients.


KEY RESPONSIBILITIES
1. Supervise, mentor, and evaluate team members in the Domestic Customer Service Department, including the Receptionist.

2. Collaborate with HR and the Training Department to create comprehensive training programs for new hires and ongoing staff development.

3. Enhance job knowledge by engaging in educational initiatives and disseminating information among team members.

4. Elevate customer service standards by analyzing and refining processes to optimize departmental efficiency.

5. Address customer inquiries through various communication channels, providing assistance to Customer Service Representatives as needed to fulfill customer requirements.

6. Maintain effective communication with customers, sales personnel, and distributors.

7. Liaise with the production manager to relay updates regarding order modifications.

8. Manage multiple initiatives in a collaborative team environment.

9. Process customer claims efficiently.

10. Advise customers on products and services, offering technical support as required.

11. Gather customer insights to recommend potential products and services to management based on their needs.

This outline is not exhaustive; employees may undertake additional related tasks as assigned.

Qualifications and Requirements
• Minimum age of 18 years.

• Technical proficiency is advantageous.

• Experience in an engineering or manufacturing setting is preferred.

• Proficient computer skills and familiarity with Microsoft Office.

• Strong communication skills with the ability to engage positively with customers, sales representatives, and distributors.

• Detail-oriented and organized.

• At least 2 years of experience in a comparable role.

Physical Requirements
• Ability to sit at a desk using a computer for extended periods; stand, kneel, walk, and bend as necessary throughout the workday.

• Capability to lift, pull, push, or carry lightweight items (approximately 1-10 pounds) as needed.

Job Type:
Full-time

Pay:
$20.00 per hour

Expected Hours: 40 hours per week

Benefits:
• 401(k)

• Dental insurance

• Health insurance

• Life insurance

• Vision insurance

Schedule:
• 8-hour shifts

• Monday to Friday



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