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Front Desk Supervisor

2 months ago

Saint Charles, Missouri, United States Q Center Full time
Job Summary

The Front Desk Supervisor is a key member of the Q Center team, responsible for providing exceptional customer service and ensuring the smooth operation of our front desk operations. This role requires a high level of multitasking, prioritization, and attention to detail, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Customer Service: Provide attentive, courteous, and efficient service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Assist the Director of Guest Services and Guest Services Managers in managing the front desk, including checking in and out guests, handling room assignments, and maintaining accurate records.
  • Team Management: Supervise and train front desk staff, providing guidance and support to ensure they are meeting Q Center's high standards of customer service and operational excellence.
  • Problem-Solving: Identify and resolve any issues or concerns that may arise, using effective communication and problem-solving skills to find solutions that meet the needs of our guests and staff.
  • Communication: Maintain open and effective communication with all departments, including Guest Services, Housekeeping, and Food and Beverage, to ensure seamless operations and excellent guest experiences.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least 2-3 years of progressive experience in a hotel or related field, with a minimum of 1-2 years in a supervisory role.
  • Skills: Excellent customer service skills, with the ability to work effectively in a fast-paced environment. Strong communication and problem-solving skills, with the ability to multitask and prioritize tasks.
Working Conditions

The Front Desk Supervisor will work in a fast-paced environment, with frequent interactions with guests and staff. The role requires the ability to stand for long periods, lift up to 20 pounds, and work in a variety of settings, including evenings and weekends.

Benefits
  • Paid Time Off: Enjoy paid time off to relax and recharge.
  • 401(K) with Employer Match: Take advantage of our 401(k) plan with employer match.
  • Holiday Pay: Receive holiday pay for recognized holidays.
  • Medical, Dental, and Vision Insurance: Enjoy comprehensive medical, dental, and vision insurance.
  • Employee Assistance Program: Access our employee assistance program for support and resources.
  • Basic Life, AD&D: Receive basic life and accidental death and dismemberment insurance.
  • Disability Benefits: Enjoy disability benefits in the event of illness or injury.
  • Employee Meals: Enjoy employee meals and discounts on food and beverages.