Technical Support Specialist

2 weeks ago


Bridgeport, Connecticut, United States ACL Digital Full time

Position: End User Support / Desktop Support

Job Overview:

This role is focused on providing comprehensive support to end users, ensuring optimal performance of desktop systems and applications.

Key Responsibilities:

  • Exhibit proactive behavior and demonstrate effective time management capabilities.
  • Efficiently handle ticket queues while assisting onsite personnel.
  • Administer and maintain Windows Server environments, specifically versions 2016 and later.
  • Possess in-depth knowledge of desktop operating systems and application management.
  • Oversee email administration tasks, including user management, account setup, password resets, and troubleshooting login and permission issues.
  • Diagnose and address monitoring system alerts related to system and network environments.
  • Demonstrate basic skills in virtualization administration, including rebooting virtual machines and resource allocation.
  • Have a solid understanding of domain functionalities, including Active Directory, Group Policy, DNS, and DHCP.
  • Resolve hardware and software issues related to Windows and mobile operating systems.
  • Effectively troubleshoot Remote Desktop Services and VPN connections.
  • Support Office 365 applications (Exchange, SharePoint, OneDrive, Teams) using both GUI and PowerShell.
  • Familiarity with patch management and vulnerability assessments.
  • Experience with Microsoft AutoPilot is advantageous.
  • Intermediate knowledge of backup solutions is preferred.
  • Proficient in troubleshooting common remote access solutions.
  • Basic understanding of essential network components.
  • Maintain documentation and standards as technologies evolve.
  • Possess audio/visual (A/V) troubleshooting skills, including support for A/V equipment.

Preferred Qualifications:

  • CompTIA Security+ certification.
  • MS-900 / AZ-900 certifications.
  • Prior experience in a dynamic work environment.

Best Regards,

ACL Digital



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