Technical Support Specialist
2 weeks ago
Position: End User Support / Desktop Support
Job Overview:
This role is focused on providing comprehensive support to end users, ensuring optimal performance of desktop systems and applications.
Key Responsibilities:
- Exhibit proactive behavior and demonstrate effective time management capabilities.
- Efficiently handle ticket queues while assisting onsite personnel.
- Administer and maintain Windows Server environments, specifically versions 2016 and later.
- Possess in-depth knowledge of desktop operating systems and application management.
- Oversee email administration tasks, including user management, account setup, password resets, and troubleshooting login and permission issues.
- Diagnose and address monitoring system alerts related to system and network environments.
- Demonstrate basic skills in virtualization administration, including rebooting virtual machines and resource allocation.
- Have a solid understanding of domain functionalities, including Active Directory, Group Policy, DNS, and DHCP.
- Resolve hardware and software issues related to Windows and mobile operating systems.
- Effectively troubleshoot Remote Desktop Services and VPN connections.
- Support Office 365 applications (Exchange, SharePoint, OneDrive, Teams) using both GUI and PowerShell.
- Familiarity with patch management and vulnerability assessments.
- Experience with Microsoft AutoPilot is advantageous.
- Intermediate knowledge of backup solutions is preferred.
- Proficient in troubleshooting common remote access solutions.
- Basic understanding of essential network components.
- Maintain documentation and standards as technologies evolve.
- Possess audio/visual (A/V) troubleshooting skills, including support for A/V equipment.
Preferred Qualifications:
- CompTIA Security+ certification.
- MS-900 / AZ-900 certifications.
- Prior experience in a dynamic work environment.
Best Regards,
ACL Digital
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