Technical Support Specialist

2 weeks ago


Bridgeport, Connecticut, United States ACL Digital Full time

Position Title: End User Support / Desktop Support

Job Overview:

This role is focused on providing comprehensive technical assistance to end users in a dynamic environment. The ideal candidate will exhibit strong initiative and possess excellent time management capabilities.

Key Responsibilities:

  • Effectively manage support ticket queues while assisting onsite personnel.
  • Administer and maintain Windows Server environments, specifically versions 2016 and above.
  • Demonstrate expertise in managing desktop operating systems and applications.
  • Oversee email administration tasks, including user management, account setups, password resets, and troubleshooting access issues.
  • Diagnose and resolve monitoring system alerts related to system and network environments.
  • Exhibit basic virtualization administration skills, including virtual machine reboots and resource allocation.
  • Possess a solid understanding of domain functionality, including Active Directory, Group Policy, DNS, and DHCP.
  • Troubleshoot hardware and software issues related to Windows and mobile operating systems.
  • Provide support for Remote Desktop Services and VPN configurations.
  • Resolve issues with Office 365 applications using both GUI and PowerShell.
  • Familiarize with patch management and vulnerability assessment.
  • Utilize Microsoft AutoPilot for device management.
  • Maintain intermediate knowledge of backup solutions.
  • Support common remote access solutions such as RDP.
  • Understand core network components.
  • Ensure documentation and standards are maintained as technologies evolve.
  • Demonstrate proficiency in audio/visual systems, including troubleshooting A/V equipment.

Preferred Qualifications:

  • CompTIA Security+ certification.
  • Microsoft MS-900 / AZ-900 certifications.
  • Experience in a fast-paced technical support environment.

Best Regards,

ACL Digital



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