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IT Support Specialist
2 months ago
Job Overview
Insight Global is seeking a dedicated Desktop Support Technician to enhance the infrastructure team within a prominent healthcare organization. This role involves the installation, configuration, and maintenance of various devices across multiple facilities.
Key Responsibilities
- Provide hands-on technical support in a Windows environment.
- Utilize ServiceNow or a similar ticketing system for issue tracking.
- Deliver exceptional customer service during deskside support interactions.
- Possess the ability to drive to off-site locations as necessary.
Essential Skills and Experience
- Proven experience in technical support roles.
- Strong interpersonal skills for effective client interaction.
- Ability to independently resolve issues in a fast-paced environment.
Preferred Qualifications
- Vaccination against COVID-19 and the Flu.
This position requires addressing a minimum of 10 support tickets daily, managing both software and hardware challenges for desktops, laptops, and mobile devices. The ideal candidate will demonstrate excellent client-facing skills and the ability to work autonomously when required.
