IT Support Specialist

2 weeks ago


Bridgeport, Connecticut, United States ACL Digital Full time

Contract Duration: 7-8 months (potential for extension)

Overview:

At ACL Digital, we are dedicated to designing, constructing, and operating cutting-edge aircraft and innovative technologies. We are currently seeking a skilled and proactive IT Support Specialist to enhance our technological capabilities. In this role, you will be instrumental in maintaining the integrity and security of our IT systems. Your efforts will ensure that all team members have access to the necessary technology to perform their duties effectively while safeguarding critical organizational data.

Key Responsibilities:


• Exhibit initiative and demonstrate excellent time management abilities.


• Effectively manage support ticket queues while assisting onsite personnel.


• Administer and maintain Windows Server 2016 and later versions proficiently.


• Possess comprehensive knowledge in managing and supporting desktop operating systems and applications.


• Handle email administration tasks, including user management, account setup, password resets, and resolving login, profile, and permission issues.


• Capable of diagnosing and addressing monitoring system alerts within system and network environments.


• Basic skills in virtualization administration, including rebooting virtual machines and resource allocation.


• Strong understanding of domain functionality, including Active Directory services, Group Policy, DNS, and DHCP.


• Proficient in troubleshooting hardware and software issues related to Windows and Mobile operating systems.


• Skilled in resolving issues with Remote Desktop Services and VPN (SSL and IPSec).


• Able to troubleshoot Office 365 applications (Exchange/SharePoint/OneDrive/Teams) using both GUI and PowerShell.


• Familiar with patch management and vulnerability assessments.


• Experience with Microsoft AutoPilot is a plus.


• Intermediate knowledge of backup solutions.


• Proficient in troubleshooting common remote access solutions such as RDP.


• Basic understanding of essential network components.


• Maintain documentation and standards as technologies evolve.


• Proficient in audio/visual (A/V) technologies, including troubleshooting and supporting A/V systems.

Minimum Qualifications:


• Education and experience typically acquired through advanced education (e.g., Bachelor’s degree) or an equivalent combination of education and experience (e.g., 4 years of relevant work experience).


• Must be a US Person.


• At least 1 year of experience in IT (helpdesk/service desk/MSP).

Preferred Qualifications:


• Security+ (CompTIA Security+) certification.


• MS-900 / AZ-900 certifications.


• Previous experience in a dynamic environment, such as an MSP, is advantageous.


• Strong understanding of domain functionality, including Active Directory services, Group Policy, DNS, and DHCP.


• Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.


• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).


• Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.


• Familiar with patch and vulnerability management.


• Experience with Microsoft AutoPilot.


• Intermediate knowledge of backup solutions.


• Proficient in troubleshooting common remote solutions such as RDP.


• Basic understanding of core network components.


• Maintain standards and documentation as products and technologies evolve.


• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.


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