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Technical Support Specialist

2 months ago

Bridgeport, Connecticut, United States Insight Global Full time

Position Overview

Insight Global is seeking a dedicated Desktop Support Technician to enhance the infrastructure team within a prominent healthcare organization. This role entails the installation, configuration, and maintenance of various devices across multiple facilities.

Key Responsibilities

  • Provide hands-on technical support in a Windows environment.
  • Utilize a ticketing system, such as ServiceNow, to manage and resolve issues.
  • Deliver exceptional customer service while assisting users at their desks.
  • Possess the ability to drive to different locations as required.

Essential Skills and Experience

  • Proven experience in technical support.
  • Strong interpersonal skills for effective client interaction.
  • Capability to address a minimum of 10 support tickets daily in a dynamic healthcare setting.

Preferred Qualifications

  • Vaccination against COVID-19 and the Flu.

This position requires a proactive individual who can work independently and is comfortable navigating a fast-paced environment while providing support for desktops, laptops, and mobile devices.