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Technical Support Analyst

2 months ago

Bridgeport, Connecticut, United States The Structures Company Full time
Job Overview

POSITION: IT Support Specialist - Remote

COMPENSATION: $40.00 per hour

IMPORTANT: Candidates must be U.S. persons

We are a prominent staffing agency collaborating with leading aerospace firms nationwide, seeking exceptional talent to support our clients.

Key Considerations:

  • Are you classified as a U.S. person as outlined in the job criteria?
  • Do you fulfill the educational and experience prerequisites for this role?
  • Are you able to travel to the job site or consider relocation if necessary?

Position Details:

  • Contract duration of 8 months with potential for extension
  • Comprehensive medical, dental, and vision benefits through Cigna
  • Opportunities for performance bonuses
  • As a Tier One supplier, we have priority access to numerous openings across the country

Role Summary:

  • We are in search of a proactive and skilled IT Support Specialist to maintain and enhance our IT infrastructure's functionality and security.
  • Responsibilities include supporting staff, improving technical systems, and contributing to IT process enhancements.
  • Demonstrate strong initiative and effective time management abilities.
  • Efficiently manage support ticket queues and provide on-site assistance.
  • Administer and maintain Windows Server 2016 and newer versions.
  • Oversee desktop operating systems and applications.
  • Manage email administration, including user setup and troubleshooting.
  • Address monitoring system alerts for networks and systems.
  • Conduct basic virtualization administration and manage virtual environments.
  • Oversee domain functionalities, including Active Directory, Group Policy, DNS, and DHCP.
  • Troubleshoot hardware and software issues on Windows and mobile operating systems, including Remote Desktop Services, VPN, and Office 365 applications using both GUI and PowerShell.
  • Familiarity with patch management, vulnerability assessments, Microsoft AutoPilot, and backup solutions is essential.
  • Proficient in troubleshooting common remote access solutions and audiovisual equipment.

Essential Qualifications:

  • Bachelor’s degree or equivalent experience (minimum of 4 years in IT).
  • Must be a U.S. person.
  • At least 1 year of experience in IT support (helpdesk/service desk/MSP).
  • Capability to lift up to 35 pounds.
  • Ability to work for extended periods while seated or standing and using computers.

Preferred Qualifications:

  • Security+ (CompTIA Security+) and MS-900 / AZ-900 certifications.
  • Experience in a dynamic environment (e.g., MSP).
  • Strong skills in domain functionalities, Active Directory, Group Policy, DNS, DHCP, and troubleshooting.
  • Proficient with Remote Desktop Services, VPN, Office 365, patch management, Microsoft AutoPilot, and backup solutions.
  • Basic understanding of core network components and audiovisual equipment.

*U.S. Person Definition

According to ITAR, a U.S. person is defined as a lawful permanent resident of the United States. This definition is further clarified by 8 U.S.C. 1101(a)(20). A U.S. person is also recognized as a protected individual under 8 U.S.C. 1324b(a)(3).


The Structures Company is a leading staffing agency specializing in contract, contract-to-hire, and direct hire placements. Our clients rely on us for extensive support across various sectors, including engineering, IT, production, maintenance & repair, and support staff. Our dedicated recruiting team is one of our greatest assets, enabling us to provide top-tier professionals to our clients. We assist you in identifying the opportunity that aligns with your career goals while delivering exceptional customer service.

We support a wide range of aerospace OEMs and tier 1 suppliers throughout the United States.

The Structures Company LLC is an Affirmative Action/Equal Opportunity Employer (AA/EOE).

Keywords: aerospace, aviation, aircraft

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