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IT Support Specialist 1
2 months ago
Job Overview:
At US Tech Solutions, we are dedicated to designing, developing, and operating cutting-edge aircraft and associated technologies.
We are currently seeking a skilled and proactive IT Support Specialist to contribute to the advancement of aviation technology.
In this role, you will be instrumental in maintaining the integrity and functionality of our IT systems.
Your responsibilities will include enhancing and managing our technical infrastructure to ensure that all team members have the necessary tools to perform their duties effectively, while safeguarding the organization’s critical data and information.
You will deliver technical assistance to our personnel, oversee system management, and play a key role in refining our IT protocols and strategies.
Key Responsibilities:
Exhibit initiative and demonstrate effective time management abilities.
Efficiently handle support requests while assisting onsite personnel.
Expertise in administering and maintaining Windows Server 2016 and later versions.
Possess a comprehensive understanding of desktop operating systems and applications management.
Oversee email administration tasks, including user management, account setup, password resets, and troubleshooting access and permission issues.
Capable of diagnosing and addressing monitoring system alerts for both system and network environments.
Basic skills in virtualization management, including rebooting virtual machines and resource allocation.
Strong knowledge and experience in domain operations, Active Directory services, Group Policy, DNS, and DHCP.
Proficient in resolving hardware and software issues related to Windows and Mobile operating systems.
Skilled in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
Able to diagnose Office 365 applications (Exchange/SharePoint/OneDrive/Teams) using both GUI and PowerShell.
Familiarity with patch management and vulnerability assessment.
Experience with Microsoft Autopilot.
Intermediate understanding of backup solutions.
Proficient in troubleshooting common remote access solutions such as RDP.
Basic knowledge of essential network components.
Maintain documentation and standards as technologies evolve.
Proficient in audio/visual (A/V) support, including troubleshooting A/V equipment and systems.
Minimum Qualifications:
At least 1 year of experience in IT (helpdesk/service desk/MSP)
Preferred Qualifications:
CompTIA Security+ certification
MS-900 / Client-900 certification
Prior experience in a dynamic environment, such as an MSP, is advantageous.
Strong knowledge and experience in domain operations, Active Directory services, Group Policy, DNS, and DHCP.
Proficient in troubleshooting Windows and Mobile OS-related hardware and software issues.
Skilled in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
Able to diagnose Office 365 applications (Exchange/SharePoint/OneDrive/Teams) using both GUI and PowerShell.
Familiarity with patch management and vulnerability assessment.
Experience with Microsoft Autopilot.
Intermediate understanding of backup solutions.
Proficient in troubleshooting common remote access solutions such as RDP.
Basic knowledge of essential network components.
Maintain documentation and standards as technologies evolve.
Proficient in audio/visual (A/V) support, including troubleshooting A/V equipment and systems.
Education:
Education and experience typically obtained through advanced education (e.g., Bachelor’s degree) or an equivalent combination of education and experience (e.g., 4 years of relevant work experience).
About US Tech Solutions:
US Tech Solutions is a global staffing firm offering a comprehensive range of talent on-demand and total workforce solutions.
