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Case Manager I

2 months ago


Los Angeles, California, United States A COMMUNITY OF FRIENDS Full time
Job Summary

A Community of Friends is seeking a highly motivated and compassionate Case Manager I to join our team. As a Case Manager I, you will be responsible for providing individualized case management services to formerly homeless individuals and families, utilizing a theoretical framework that incorporates Motivation Interviewing, Critical Time Intervention, and Stages of Change.

Key Responsibilities
  • Provide comprehensive case management services, including intake, assessment, goal setting, monitoring, and reassessment, to tenants in a non-judgmental manner.
  • Maintain daily and weekly contact with tenants, providing support and guidance to help them achieve their goals.
  • Work with a diverse and marginalized tenant caseload, addressing complex issues such as chronic homelessness, trauma, medical, mental health, and substance use.
  • Develop and facilitate group supportive services to promote community engagement and independent living skills.
  • Ensure proper documentation and current case notes are maintained in a computerized database system.
  • Process housing applications using the Coordinated Entry System and provide crisis management services to support tenant housing retention and increase income.
  • Collaborate with tenants to develop individual goal plans aimed at improving overall well-being and housing stability.
  • Report any concerns regarding abuse or violation of a person's rights, as a mandated reporter.
  • Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis.
  • Transport tenants to various agencies, such as DMV, HACLA, healthcare providers, mental health clinics, or support group meetings.
  • Work cooperatively with other Services and Property Management Staff, participating in bi-weekly property meetings, trainings, and emergency interventions.
Requirements
  • Bachelor's degree in a Social Services field.
  • Two years of case management/client advocacy services experience with people who have been homeless and/or have a mental illness.
  • One year of experience utilizing a client tracking database system.
  • Six months of experience utilizing evidence-based practices in a social services field.
  • Valid California driver's license and access to a personal vehicle for conducting ACOF business.
  • Ability to meet California minimum and ACOF insurance requirements.
Preferred Qualifications
  • Bilingual (English/Spanish) proficiency.
  • Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis.
  • Demonstrated experience in developing and facilitating life skills groups.
  • Proficiency with the HMIS system and knowledge of the Coordinated Entry System and the VI-SPDAT.
  • Ability to provide crisis management services in challenging environments.
  • Proficiency with Microsoft software programs (Word, Excel, PowerPoint, Outlook) and keyboarding skills to produce correspondence, email, and reports.
  • Effective communication skills, both verbal and written, and sensitivity to diverse tenant populations.
  • Extensive knowledge of the Team Concept and ability to navigate various social services systems.