Administrative Support Specialist

2 weeks ago

Southfield, Michigan, United States Gesher Human Services Full time
Job Overview

POSITION TITLE: Office and Billing Specialist

DEPARTMENT: Senior Adult Services

SUPERVISOR: Site Supervisor, Brown Program

ABOUT US: Gesher Human Services is dedicated to providing hope and opportunities for individuals in various aspects of life, including work, home, and community engagement. Our programs cater to the needs of all Metro Detroit residents while also focusing on the Jewish community.

ROLE SUMMARY

The Office and Billing Specialist plays a crucial role in managing daily front desk functions while delivering essential administrative, clerical, and billing assistance for the Senior Adult Services department. This position serves as the initial point of contact for inquiries from service users, their families, and community partners.

QUALIFICATIONS

Education:

High School Diploma or equivalent.

Experience:

  • Prior experience in a receptionist or office assistant role is preferred.
  • Excellent interpersonal skills to foster relationships with clients, community members, and colleagues.
  • Strong organizational abilities, adaptability to change, effective communication and writing skills, and attention to detail.
  • High ethical standards and confidentiality regarding sensitive information.
  • Intermediate to advanced proficiency in Microsoft Office and electronic record management systems.
  • Ability to work collaboratively in a team setting as well as independently.
  • Skills in multi-tasking, flexibility, problem-solving, patience, and managing interruptions.
  • Previous experience in billing is a plus.

KEY RESPONSIBILITIES

  • Manage incoming phone calls and distribute messages appropriately.
  • Welcome participants and their caregivers upon arrival and departure; inform relevant staff.
  • Coordinate schedule adjustments with caregivers and staff.
  • Maintain and distribute weekly participant schedules and daily attendance sheets.
  • Oversee phone system operations.
  • Restock agency literature and keep the front lobby organized.
  • Ensure program safety and security.
  • Process billing for all participants, attendance records, and necessary electronic documentation for third-party payers.
  • Collect, document, and track fee payments.
  • Input and maintain participant data in the electronic record management system; generate reports as needed.
  • Create and secure participant files.
  • Document notes during staff and advisory committee meetings.
  • Communicate with agency staff via email and phone.
  • Train and supervise volunteers for front desk support.
  • Order, monitor, and distribute office supplies.
  • Manage petty cash.
  • Engage in special events, holiday celebrations, fundraising activities, and agency initiatives.

WORK ENVIRONMENT

Environmental Conditions:

  • Moderate noise levels typical of a business office environment.
  • Ability to work in a confined space.
  • Capacity to sit at a computer for extended periods.

Physical Requirements:

  • Regularly required to stand, sit, talk, hear, and use hands for computer and telephone operations.
  • Specific vision abilities required include close vision for computer work.
  • Light to moderate lifting may be necessary.

NON-EXEMPT STATUS

This position is classified as non-exempt and is eligible for overtime compensation in accordance with the Federal Fair Labor Standards Act.

The above job description serves as a general overview and is not exhaustive of all duties. The Agency reserves the right to modify or apply this job description as needed. This description does not constitute an employment contract, and the employment relationship remains "at-will."

Gesher is an equal opportunity employer and values diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other legally protected characteristics.

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