Service Operations Coordinator

2 weeks ago


Dallas, Texas, United States Aldinger Co. Full time
Job Overview

Position Summary:

Aldinger Co. is looking for a dedicated Service Operations Coordinator to enhance our team. In this pivotal role, you will be instrumental in overseeing the daily functions of our calibration specialists, ensuring that operations run smoothly and that our clients receive exceptional service.

Key Responsibilities:

  • Manage the workflow and scheduling of calibration and repair tasks.
  • Receive, inspect, and generate work orders for customer equipment requiring calibration.
  • Prepare quotes and estimates for calibration services.
  • Handle purchase orders and ensure payment collection for services provided.
  • Maintain communication with clients regarding the status of their orders.
  • Make necessary corrections or amendments to service certificates as required.
  • Follow up with clients on items due for calibration.

Qualifications:

Essential Skills:

  • Ability to lift up to 50 pounds.
  • Strong attention to detail and capability to work autonomously.
  • Exceptional customer service abilities.
  • Outstanding organizational, prioritization, and administrative skills.
  • Excellent communication skills, both written and verbal.
  • Commitment to high-quality outcomes and business profitability.
  • Aptitude for multitasking, problem-solving, and managing projects under pressure.

Preferred Experience:

  • Previous experience in a Coordinator or Scheduler role.
  • Background as an Assistant Service Manager.

Employee Benefits:

  • Health insurance coverage.
  • Dental and vision insurance options.
  • 401(k) plan with company matching.
  • Company-paid life insurance.
  • Generous paid time off and holiday policies.
  • Provision of necessary company equipment for job functions.


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