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Service Operations Coordinator

2 months ago

Dallas, Texas, United States Aldinger Co. Full time
Job Overview

We are looking for a Service Operations Coordinator to become a vital member of our Aldinger Repair Team.

In this position, you will be instrumental in overseeing the daily functions of our field repair specialists, ensuring a seamless workflow while prioritizing customer satisfaction.

As the Service Operations Coordinator, your responsibilities will include engaging with our clients and managing the assignment, coordination, and scheduling of our field repair specialists' daily tasks. You will also be tasked with organizing and accurately inputting customer equipment data into our management system, ensuring timely assignment to technicians for service completion.

Acting as the primary liaison for both our clients and technicians, this role is essential in resolving any challenges that may arise, thereby maintaining high levels of customer satisfaction and operational efficiency. You will collaborate closely with the branch manager and lead technician to enhance and implement service strategies and procedures.

Key Responsibilities:

  • Manage the workflow and scheduling of all calibration and repair tasks.
  • Coordinate and dispatch field technicians effectively.
  • Inspect, receive, and generate work orders for customer items requiring calibration.
  • Prepare quotes and estimates for calibration services.
  • Organize purchase orders or secure payments for services provided.
  • Maintain communication with customers regarding order statuses.
  • Facilitate corrections or amendments to certificates for customers.
  • Follow up with clients regarding items due for calibration.

Qualifications:

Essential Skills:

  • Ability to lift up to 50 pounds.
  • Strong attention to detail and capability to work independently.
  • Exceptional customer service skills.
  • Outstanding organizational, prioritization, and administrative abilities.
  • Excellent written and verbal communication skills.
  • A focus on delivering high-quality results and driving business profitability.
  • Able to multitask, troubleshoot, and manage projects under pressure.

Preferred Qualifications:

  • Experience in a Coordinator or Scheduler role.
  • Previous experience as a Service Manager Assistant.

Benefits:

  • Health insurance coverage.
  • Dental and vision insurance options.
  • 401(k) plan with matching contributions.
  • Company-paid life insurance.
  • Paid time off and holidays.
  • Provision of necessary company equipment for the role.