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Logistics Operations Coordinator

2 months ago

Dallas, Texas, United States Graphite Logistics Full time
Job Description

**Job Summary**

Graphite Logistics is seeking a highly skilled Logistics Coordinator to join our team. As a Logistics Coordinator, you will play a critical role in planning and coordinating all aspects of our transportation operations.

Key Responsibilities:

  • Operational Workflow:
    • Develop and implement efficient operational workflows to ensure timely and cost-effective transportation of goods.
    • Coordinate the entire load cycle, including equipment management, and meeting revenue, cost, productivity, accuracy, and timeliness targets.
    • Provide coverage as needed for after-hours and emergency support.
  • Communication and Problem Solving:
    • Communicate effectively with internal and external stakeholders at a high level of professionalism and service.
    • Resolve arising problems or complaints in a timely and efficient manner.
  • Customer Interaction:
    • Receive and enter orders and coordinate with customers on all aspects of the load process and company performance.
    • Respond proactively to customer concerns or complaints.
    • Track charges and invoice customers.
    • Provide rate quotes for prospective customers.
  • Driver Interaction:
    • Assign drivers to loads and provide support throughout the load process.
    • Track driver pay and process settlements.
    • Assist with route planning.
    • Coach drivers for compliance to industry regulations.
  • Vendor Interaction:
    • Coordinate and negotiate with vendors to ensure timely and cost-effective services.
  • Asset Coordination:
    • Ensure trucks are adequately maintained and serviced.
    • Monitor and coordinate repair schedules and audit invoices.
  • Reporting:
    • Track metrics (delivery times, costs, efficiency, etc.) and analyze data to assess driver and company performance.
    • Suggest and implement improvements to optimize operations.
  • Record Keeping:
    • Maintain accurate records, reports, and documentation.
    • Track all metrics including quantity, delivery times, costs, and efficiency.
    • File reports as needed.
  • Compliance:
    • Ensure that operations comply with laws, regulations, and requirements, including FMCSA / USDOT safety and compliance for motor carriers.
  • Other Projects, Tasks, and Reports:
    • Perform other tasks and projects as needed to support the success of Graphite Logistics.

Requirements:

  • Experience:
    • Preferred one year of verifiable experience in transportation.
    • Preference given to candidates with trucking dispatch experience.
  • Knowledge Base:
    • Preferred familiarity with USDOT and FMCSA regulations and standards.
    • Preferred candidates will have basic knowledge of dispatch workflows and best practices.
  • Soft Skills:
    • Professionalism, including verbal and written communication skills.
    • Strong organization, prioritizing, and problem-solving skills.
  • Abilities:
    • Strong computer skills, including Microsoft Office and Google Drive/Docs.
    • Ability to work independently to handle multiple priorities simultaneously.

Work Environment and Benefits:

  • Environment:
    • Fast-paced, team-oriented environment.
    • Clean office space.
    • Parking paid by company.
    • Hybrid/remote schedule up to three days per week after 90 days.
  • Work Schedule:
    • Monday through Friday with a minimum of two days in office.
    • Option to work hybrid schedule up to three days per week.
    • Rotating weekend and after-hours on-call status required.
  • Benefits:
    • Benefits would become available after conversion to full-time status.