Operations Coordinator

2 weeks ago

Dallas, Texas, United States Resource One Credit Union Full time
Job Type: Full-time

Position Summary:

The Operations Coordinator plays a vital role in managing ACH transactions, wire transfers, and mobile deposit adjustments. This position is also responsible for conducting regulatory report assessments and monitoring ACH return activities.

The individual will review, analyze, and process a variety of complex transactions that involve electronic debits and credits to member accounts. They will schedule, oversee, and evaluate automated processes to ensure timely completion of job files and will be responsible for addressing any file-related issues.

Daily balancing of processing files is essential, with a focus on resolving any discrepancies that may affect members. The role includes supporting corporate and member wire transfer processing, requiring a solid understanding of NACHA guidelines and other regulatory requirements.

Key Responsibilities:

  • Provide administrative and operational support for tasks such as stop payments, charge-offs, and return deposit items, adhering to established policies and procedures.
  • Review and document information related to monthly file maintenance, ensuring data accuracy and identifying errors.
  • Manage daily exception report items, maintaining accurate records in compliance with Credit Union policies.
  • Execute daily operational functions, including processing mail, charge-offs, address changes, and corporate checks.
  • Assist with ACH transactions, wire transfers, and other financial processes.
  • Develop a comprehensive understanding of NACHA operating guidelines, particularly concerning file delivery and return timeframes.
  • Post, balance, and reconcile general ledger entries as assigned.
  • Process various items such as Cash Letters Adjustments and returned item chargebacks.
  • Conduct financial and regulatory report reviews related to compliance functions.
  • Verify wire transfers for compliance with relevant regulations and escalate concerns as necessary.

Qualifications:

  • High School diploma required.
  • Minimum of 1 year of experience in operations or deposit servicing.
  • Knowledge of financial deposit products and services.

Skills and Abilities:

  • Strong verbal and written communication skills.
  • Ability to perform basic mathematical functions.
  • Excellent data entry and organizational skills.
  • Proficient in word processing, spreadsheet, and database applications.
  • Ability to work flexible hours, including evenings if necessary.

Physical Demands:

  • Stationary work, requiring prolonged periods of standing or sitting.
  • Ability to operate standard office equipment.
  • Must be able to lift and carry small parcels.

This job description outlines the essential duties and responsibilities of the Operations Coordinator position. It is not intended to be an exhaustive list of all tasks that may be required. Resource One Credit Union is an Equal Employment Opportunity Employer, committed to diversity and inclusion in the workplace.

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