Guest Services Supervisor

2 weeks ago


Dayton, Ohio, United States Image Hotel Management Full time
Position Overview

This is a full-time role requiring a minimum of 45 hours per week.

Key Responsibilities:

  • Deliver outstanding service to guests while effectively resolving any issues that arise.
  • Exhibit excellent verbal communication and telephone etiquette.
  • Manage all aspects of guest check-ins, check-outs, room assignments, and any room change requests.
  • Handle, document, and address all guest inquiries, ensuring follow-up to confirm satisfaction.
  • Perform account balancing and cash handling duties accurately.
  • Understand and maintain hotel and brand standards and expectations.
  • Oversee general office maintenance and ensure public areas are clean and well-stocked.
  • Possess knowledge of hotel amenities and local attractions to better assist guests.
  • Demonstrate proficiency in Microsoft Office and general computer skills.
  • Ability to stand or walk for extended periods.
  • Capability to lift, carry, push, pull, and position objects weighing up to 10 pounds.
  • Comply with all company policies and procedures as outlined in the employee handbook.

Qualifications:

  • Exceptional customer service abilities, including problem-solving and multitasking skills.
  • Strong attention to detail, effective follow-through, and communication capabilities.
  • Prior experience in hospitality or customer service is preferred.
  • A minimum of 1 year of experience in the hospitality industry is required.

Employee Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance for full-time employees.
  • Life Insurance coverage for full-time staff.
  • 401(k) Retirement Savings Plan.
  • Paid Time Off for eligible employees.
  • Employee discounts available.


  • Dayton, Ohio, United States Hotel Resource Full time

    Position OverviewThe Guest Services Operations Supervisor plays a pivotal role in ensuring a seamless experience for our guests at Hotel Resource. This position is essential for overseeing daily front desk operations and leading the guest services team to deliver exceptional service.Company: Hotel ResourceLocation: USCategory: HospitalityEmployment Type:...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Comprehensive knowledge of hotel amenities, room categories, pricing, availability, and guest arrivals/departures.Address guest concerns to ensure a high level of satisfaction.Support team members in their roles to guarantee exceptional service to...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals/departures.Address guest concerns to ensure satisfaction.Support team members in their roles to guarantee exceptional service to...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and guest check-in/check-out procedures.Address guest concerns promptly to ensure a high level of satisfaction.Support team members in their roles to...


  • Dayton, Ohio, United States Image Hotel Management Full time

    Position OverviewFull-time position with a minimum of 45 hours per week.We are seeking a dedicated individual to oversee front office operations and ensure exceptional guest experiences.Key ResponsibilitiesDeliver outstanding guest service while effectively resolving issues.Exhibit excellent communication skills, both verbal and written.Manage all aspects of...


  • Dayton, Ohio, United States Image Hotel Management Full time

    Position OverviewThis is a full-time role requiring a minimum of 45 hours per week.Key Responsibilities:Deliver outstanding service to guests while effectively resolving any issues that arise.Exhibit excellent verbal communication and telephone etiquette.Manage all aspects of guest check-ins, check-outs, room assignments, and requests for room changes.Handle...


  • Dayton, Ohio, United States Hotel Resource Full time

    Position OverviewThe Front Office Team Leader plays a vital role in ensuring exceptional guest experiences through effective management of daily front desk operations. This leadership position is essential for meeting business objectives, supporting the guest services team, and fostering positive interactions with guests and staff.Key ResponsibilitiesOversee...


  • Dayton, Ohio, United States Image Hotel Management Full time

    Guest Services Representative RoleWe are in search of a welcoming and enthusiastic guest services representative to become a part of our team at Image Hotel Management. We value individuals who are committed to delivering outstanding customer service and thrive in a collaborative environment.We offer both full-time and part-time opportunities with 8-hour...


  • Dayton, Ohio, United States Springhill Suites Marriott Full time

    Join Our Team at SpringHill Suites Marriott! Position: Full-Time Guest Services Representative Compensation: Starting at $15.00 per hour, negotiable based on relevant hotel experience. About the Role:As a Guest Services Representative, you will play a crucial role in enhancing the guest experience at our hotel. You will serve as a representative of our...


  • Dayton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAs a key member of our team, you will be responsible for providing exceptional service to our guests in a dynamic and fast-paced environment. Your role will involve:Adapting to a flexible work schedule, including weekends and holidays.Ensuring adherence to all operational protocols set forth by the Food and Beverage Department.Upholding food and...


  • Dayton, Ohio, United States Qonten Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Hotel Room Attendant to join our team at Qonten. As a Hotel Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our guest rooms and public spaces.Key ResponsibilitiesClean and maintain guest rooms, including making beds, changing linens, and restocking...


  • Dayton, Ohio, United States Chick-fil-As of Centerville & Washington Township Full time

    Job OverviewPosition: Front of House Restaurant (Part-Time Availability) Compensation: $12-$15/hrAbout UsAt Chick-fil-A, we believe in more than just serving delicious food; we are dedicated to fostering a welcoming environment for both our guests and team members. Our founder, Truett Cathy, emphasized that we are in the 'people business', and we invite you...


  • Dayton, Ohio, United States Innvite Hospitality Full time

    Position OverviewWelcome to Innvite HospitalityWe are seeking an enthusiastic individual eager to explore the hospitality sector. This role offers a unique opportunity for career advancement into management positions. Comprehensive training will be provided across various aspects of the role. Experience gained in this position can open doors to opportunities...


  • Dayton, Ohio, United States Innvite Hospitality Full time

    Position OverviewWelcome to Innvite HospitalityWe are seeking an enthusiastic individual eager to explore the hospitality sector. This role offers a pathway to career advancement into management positions. Comprehensive training will be provided across various aspects of the job. Experience gained in this role can open doors to opportunities in hotels...


  • Dayton, Ohio, United States RMH Franchise Corporation Full time

    **Job Summary**The Host/Hostess is a vital member of our restaurant team, responsible for providing exceptional guest service and ensuring a positive dining experience for all patrons. As a Host/Hostess, you will be the first point of contact for guests, setting the tone for their visit and creating a warm and welcoming atmosphere.**Key...

  • Culinary Supervisor

    2 weeks ago


    Dayton, Ohio, United States Penn National Gaming Full time

    Position OverviewThe Culinary Supervisor plays a vital role in creating a vibrant atmosphere within the establishment. This position is essential for ensuring that all guests and team members feel welcomed and valued.Key ResponsibilitiesGuest Relations: Act as a gracious host, ensuring that every guest experience is memorable and enjoyable.Team...


  • Dayton, Ohio, United States The Buckle Full time

    Position Overview:The Retail Operations Supervisor plays a crucial role in achieving our core mission: "To create the most enjoyable shopping experience possible for our Guests." This position is designed for individuals who are passionate about retail and leadership.Key Responsibilities:As a Retail Operations Supervisor, you will be responsible...


  • Dayton, Ohio, United States Spencer Gifts Full time

    Position Overview:As a Retail Operations Supervisor at Spencer Gifts, you will play a pivotal role in enhancing customer satisfaction and driving store performance. Your responsibilities will include:Guest Experience Management: Foster a welcoming environment for guests and ensure their needs are met with exceptional service.Support Leadership: Collaborate...


  • Dayton, Ohio, United States Extended Stay Dayton South Full time

    Job Overview:The Lead Housekeeper will execute the same responsibilities as a Housekeeper while also acting as the main contact for inquiries and/or being assigned specific projects. This role is crucial in ensuring that guest rooms, hallways, and public spaces are kept clean and appealing. The Lead Housekeeper will service guest rooms daily in line with...


  • Dayton, Ohio, United States Recovery Center of Ohio, LLC Full time

    Recovery Center of Ohio, LLC - Clinical Services SupervisorAt Recovery Center of Ohio, LLC, we are committed to supporting individuals on their path to recovery from mental health challenges and substance use issues. Our focus is on delivering gender-sensitive, trauma-informed care tailored to clients with co-occurring conditions. The Clinical Services...