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Front Desk Representative

2 months ago

Battle Creek, Michigan, United States FireKeepers Casino & Hotel Full time
Job Summary

We are seeking a skilled Front Desk Agent to join our team at FireKeepers Casino & Hotel. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and handling guest inquiries and concerns.

Key Responsibilities
  • Attend to guest needs and resolve issues in a professional and courteous manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Handle guest inquiries and provide information about hotel amenities and services.
  • Manage guest complaints and concerns, escalating issues to management as needed.
  • Maintain a clean and organized front desk area, ensuring a positive first impression for guests.
Requirements

To be successful as a Front Desk Agent, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to maintain confidentiality and handle sensitive guest information.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.