Front Desk Representative

3 weeks ago


Battle Creek, Michigan, United States Hampton Battle Creek Full time
Job Summary

As a Front Desk Agent at our Hampton Inn Battle Creek hotel, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:

Key Responsibilities
  • Registering guests and handling check-ins and check-outs in a friendly and efficient manner
  • Providing attentive and courteous service to all guests, ensuring their needs are met and exceeded
  • Maintaining a high level of knowledge about hotel services, facilities, and local attractions
  • Handling requests for information, mail, and messages in a timely and efficient manner
  • Operating the front desk computer system and ensuring accurate and efficient processing of guest transactions
Requirements
  • High school diploma or equivalent required; college coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Positive and upbeat personality with a desire to deliver outstanding customer service
  • Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
  • Effective communication and interpersonal skills
Benefits

As a member of our team, you will be eligible for a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

We are committed to providing a safe and inclusive work environment, and we strive to be an employer of choice in our community. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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