Front Desk Representative

2 weeks ago


Cripple Creek, Colorado, United States Chamonix Casino Hotel Full time
Essential Job Duties and Responsibilities

As a Front Desk Agent at Chamonix Casino Hotel, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include:

  1. Welcoming guests and creating a positive first impression through a warm and friendly demeanor.
  2. Providing the highest level of customer service by enforcing 4-star standards and going above and beyond to make every guest feel special.
  3. Efficiently handling check-in and check-out processes, verifying guest information, assigning rooms, and processing payments.
  4. Encouraging guests to participate in player's club membership and casino events and activities.
  5. Handling guest payments, including cash, credit cards, and other forms of payment, while maintaining accurate and well-organized records.
  6. Assisting guests with room reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies.
  7. Providing information about the hotel's services, amenities, casino offerings, and local attractions to help guests make the most of their stay.
  8. Responding promptly, pleasantly, and accurately to all customer questions and escalating any issues or concerns to the appropriate person.
  9. Answering phone calls, taking messages, and transferring calls to appropriate departments or guests' rooms.
  10. Developing and maintaining effective working relationships and good customer service skills with all guests and employees.
  11. Maintaining alertness for the performance of all responsibilities and a general awareness of hotel and casino operations at all times.
  12. Regular and reliable attendance is a fundamental requirement of this position, and employees are expected to be punctual and consistently present during their scheduled work hours.
  13. Performing duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
  14. Wearing and maintaining uniforms properly, including nametags and gaming licenses, and adhering to department grooming standards.
  15. Performing other duties, including special projects, as needed and directed.
Compensation and Benefits

Chamonix Casino Hotel offers a competitive compensation package, including:

  • $20.00+ per hour based on experience
  • A comprehensive and valuable benefits program, including medical, dental, vision, life, disability, FSA, 401k retirement plan, paid time off, paid transportation, free local gym membership, resort incentive perks, tuition reimbursement, and more.


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