Front Desk Representative
4 days ago
Company: Cowboys Fit
Directly Reports to: Operations Manager
Department: Operations
Position Overview
Welcome to the Member Services Team at Cowboys Fit, where you will play a vital role in delivering exceptional experiences for our members and guests. As a key member of our team, you will contribute to the overall success of the company by providing top-notch service and support.
Key Responsibilities:
- Ensure seamless check-in and membership management for all members and guests.
- Oversee the flow of traffic and ensure a smooth experience for our members and guests.
- Collect dues and update billing as necessary.
- Monitor and address membership alerts in a timely manner.
- Provide exceptional support and assistance to members and guests with all inquiries and concerns.
- Report any issues promptly and maintain a clean and organized workspace.
- Contribute to maintaining the club-wide standards of cleanliness and organization.
- Answer phone calls and direct them to the appropriate team members.
- Help integrate new members into the club by completing profiles, taking photos, and distributing barcodes.
- Assist other departments as needed and attend all required meetings.
- Stay up-to-date on company policies, services, and promotions.
- Be proficient in the Member Services Playbook and policies.
Work Schedule
Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will provide you with more details on accessing your schedule. Employees are required to:
- Keep their availability up-to-date for each day of the week.
- Request time off at least two weeks in advance.
- Notify their manager of any shift changes or swaps.
Cowboys Fit is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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