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Hotel Front Office Associate

2 months ago


Pflugerville, Texas, United States Sincere Hospitality Full time

Join Our Team at Sincere Hospitality

About Us

Sincere Hospitality is a progressive management firm that places a strong emphasis on the well-being of individuals in every facet of our operations. Our guiding principles encompass care, respect, and outstanding service for our guests, team members, and the communities we serve.

Your Role

If you possess a genuine passion for hospitality, recognize the significance of first impressions, and take pleasure in creating positive experiences for others, this position may be an ideal match for you.

Benefits

Both full-time and part-time team members can take advantage of competitive compensation and benefits, including:

  • Paid Time Off and Vacation
  • Discounts on Hotel Stays
  • Holiday Compensation
  • Birthday Recognition
  • Incentives for Referrals

Key Responsibilities

As a Front Desk Agent, you will be instrumental in enhancing the guest experience. Your responsibilities will encompass a variety of administrative tasks and serving as the primary point of contact for guests, establishing the atmosphere for their visit. Familiarity with hotel protocols, guest expectations, and local attractions will be essential.

Daily Responsibilities

Your daily activities will include, but are not limited to:

  • Professionally welcoming and assisting guests
  • Ensuring the confidentiality of guest information
  • Effectively addressing guest inquiries and requests
  • Managing financial transactions
  • Maintaining accurate and current records
  • Promptly resolving guest concerns
  • Upholding cleanliness in shared spaces

Qualifications

  • High School Diploma or equivalent
  • Proficiency in Microsoft Office Suite
  • Willingness to work morning, evening, weekend, and holiday shifts

Physical Requirements

This role necessitates standing, walking, lifting, and engaging in various physical activities. Accommodations can be arranged for individuals with disabilities.

Sincere Hospitality is dedicated to fostering diversity and is an equal opportunity employer. We uphold a policy of non-discrimination based on various factors.