Hotel Front Desk Agent

**Essential Duties** **:** Essential job duties for this position include the following items. Other duties must be performed as assigned or required. * Communicate with the housekeeping, maintenance & sales departments to ensure prompt responses to guests' needs.

* Managing front desk activity and handling guest check-ins and check-outs.

* Make reservations or appointments for guests who want to avail themselves of local entertainment or services.

* Answer guest calls and record details of each conversation for future follow-up.

* Answering calls and queries related to potential booking.

* Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues.

* Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them.

* Report any accidents or injuries to management immediately.

* Must have flexible work availability to include mornings, evenings, weekends and holidays.

* Provides highest quality guest service at all times and anticipate and exceed guest expectations.

* Attend work on time as schedules and adhere to attendance policy.

* Continually motivate fellow colleagues and guests.

* Actively learn new policies or more efficient processes.

* Master all SSA rules and regulations.

* Well versed in property specific hotel PMS system.

* Actively enter information into an online database.

* Willingness to learn strong customer service skills.

* Per our culture, you should provide a level of Platinum Service to each and every guest.

**Summary:** The Front Desk Agent will provide excellent customer service and be responsible for making guests feel welcome, comfortable, and well attended to at all times.

**Qualifications:**

* Strong interpersonal and Team Building skills.

* Desire to learn and grow, regardless of the phase of your career you happen to be in.

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