Assistant Operations Manager

3 months ago


Pflugerville, United States Cowboys Fit Full time
Job DescriptionJob DescriptionJob Title: Assistant Operations Manager
Company: Cowboys Fit
Directly Reports to: Operations Manager
Department: Operations

POSITION OVERVIEW
The Assistant Operations Manager (AOM) assists General Manager (GM) to ensure that the club delivers the best guest and member experience.
Ensure that team members consistently execute the basics in punctuality, dress code compliance friendliness and cleanliness
Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club
Assist in the management of training, payroll budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance
Responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed
This position directly or indirectly manages the following positions inside the club:
o Front Desk Team
o Rowdy Room Team
o Recovery Lounge Team
o Janitorial Team

KEY RESPONSIBILITIES
Ensure that all club members are delivered a high member service experience
Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines
Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.
Assist in daily banking deposits
Assist in ordering and maintain all supplies
Supervise point-of-sales (POS) operations
Responsible for proper receiving and control activities per company guidelines
Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals
Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests
Assists in the implementation of promotions and merchandising
Ensure all team members are in proper uniform
Processes cancels, freezes and refunds

WORK SCHEDULE
This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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