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Operations Assistant Manager

2 months ago

Pflugerville, Texas, United States Cowboys Fit Full time
Job Title: Assistant Operations Manager

Company: Cowboys Fit

Directly Reports to: Operations Manager

Department: Operations

POSITION OVERVIEW

The Assistant Operations Manager (AOM) assists the General Manager to ensure that the club delivers the best guest and member experience.

  • Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club.
  • Assist in the management of training, payroll budget, and scheduling, policies and procedures, achieving service-based revenue goals, and facilities maintenance.
  • Responsible for assisting and directing members/guests, monitoring incoming inquiries, and ensuring proper check-in procedures are followed.
  • This position directly or indirectly manages the following positions inside the club:
    • Front Desk Team
    • Rowdy Room Team
    • Recovery Lounge Team
    • Janitorial Team
KEY RESPONSIBILITIES
  • Ensure that all club members are delivered a high member service experience.
  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines.
  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience.
  • Ensure that systems procedures are accurately followed: proper POS procedure, desk setup, file organization, member check-in, telephone inquiry, guest registration, cash handling, member ID cards, fitness assessment scheduling, etc.
  • Assist in daily banking deposits.
  • Assist in ordering and maintaining all supplies.
  • Supervise point-of-sales (POS) operations.
  • Responsible for proper receiving and control activities per company guidelines.
  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.
  • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.
  • Assists in the implementation of promotions and merchandising.
  • Ensure all team members are in proper uniform.
  • Processes cancels, freezes, and refunds.
WORK SCHEDULE

This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.