Front Desk Coordinator

5 days ago


San Diego, California, United States AIRSCULPT Full time

Job Summary:

The Front Desk Receptionist (Patient Concierge) plays a vital role in our practice's relationships with new consultations/patients, requiring exceptional communication skills to build trust and confidence. This full-time position demands weekend availability and focuses on delivering top-notch attention and care to patients and prospective patients.

Main Responsibilities:

  • Welcome patients to the practice and handle phone calls professionally
  • Manage the clinic schedule and patient appointments, ensuring adherence to company policy
  • Create, maintain, and file medical records
  • Ensure the practice and working areas are clean and stocked, reporting low stock to management
  • Maintain a positive attitude and contribute to a quality work environment
  • Assist in daily operations as requested by the Practice Manager
  • Other tasks assigned by management

Desired Qualifications:

  • At least 1 year of experience in front desk or administrative support, interacting with clients, patients, or vendors
  • Experience with scheduling tools (e.g., My Aesthetics Pro)
  • Experience with patient charts and/or managing complex filing systems
  • Ability to handle high call volumes, directing calls, taking messages, and prioritizing incoming calls
  • Professional demeanor and presentation
  • Excellent communication skills, both verbal and written
  • Strong computer skills, including proficiency in G-Suite (Email, Calendar, Sheets, and Docs)
  • Impeccable organizational skills
  • Demonstrated experience in customer/patient care, preferably in a healthcare or service setting
  • Ability to self-motivate while being a team player
  • Full-time and weekend availability (Saturdays and/or Sundays as required)
  • Bilingual preferred (English/Spanish)

Benefits:

  • Insurance: Competitive choices for health, dental, and vision coverage; 1x base salary in life insurance, plus Short-Term and Long-Term Disability
  • Retirement Plan: 401(k) & Roth IRA
  • Paid Time Off: vacation and sick days, as well as company and personal holidays

Compensation: $18-20/hr, based on experience. This role is eligible for a monthly bonus incentive (up to $500) and the benefits listed above. Full compensation packages are based on candidate experience and relevant licenses or certifications.



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