Windows VDI Systems Management Engineer

3 hours ago


Oak Ridge, Tennessee, United States ITR Full time
Job Title: Windows VDI Systems Management Engineer

We are seeking a highly skilled Windows VDI Systems Management Engineer to join our team at ITR. As a key member of our System Management and Engineering Team, you will be responsible for designing, engineering, and maintaining centralized management solutions for Windows clients.

Key Responsibilities:
  • Design and engineer centralized management solutions for Windows clients
  • Engineer solutions to improve productivity, flexibility, and security for computing resources
  • Optimize automated solutions for management and deployment applications, operating systems, updates, and configuration changes
  • Assist with troubleshooting and resolve issues in a timely manner
  • Create and maintain internal operating procedures and end-user documentation
Requirements:
  • Strong understanding of Citrix and/or VMWare VDI infrastructures and supporting technologies
  • Extensive experience scripting using PowerShell
  • Expert experience troubleshooting Windows (installation, configuration, management, and operations)
  • Group Policy management experience
  • Microsoft 365 background with emphasis on collaborative tools
  • Strong written and oral communication skills in English
  • U.S. Citizenship is required, and the ability to obtain Department of Energy security clearance
Desirable Qualifications:
  • Strong understanding of Microsoft Endpoint Configuration Manager packaging/deployment
  • A background applying configuration/hardening guidelines (DISA, CIS, etc.)
  • Understanding of MDT and MECM operating system deployment
  • A broad familiarity of management solutions for power management, AV, health monitoring, and cyber security
Behaviors and Traits:
  • Must be able to demonstrate a scientific approach to evaluations, testing, troubleshooting, and solution design
  • An understanding and practical experience in an operational IT organization, with experience in robust testing and change control procedures
  • Willingness to evaluate processes and procedures and suggest constructive paths for improvement in business and technical processes
  • Ability to work both independently and as a strong team contributor
  • Strong customer relationship skills and willingness to lead customers through successful, challenging projects
  • Willingness to follow up with end-users and support staff concerning issues
  • Desire to stay current with new technologies, hardware, and software and the latest security threats
  • Strong commitment to ethical and professional values
  • Maintains compliance with environmental, safety, health, and quality standards
Experience:
  • Experience working in a science or technology environment is desired
  • 8+ years supporting Windows systems
  • Proven three or more years managing a VDI infrastructure in an operational environment is required, with five or more years' experience preferred
  • A bachelor's degree in a computer, engineering, or science-related discipline is preferred. However, practical experience is more important than educational background, particularly for candidates with eight or more years of practical experience


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