Windows VDI Systems Management Engineer
3 hours ago
We are seeking a highly skilled Windows VDI Systems Management Engineer to join our team at ITR. As a key member of our System Management and Engineering Team, you will be responsible for designing, engineering, and maintaining centralized management solutions for Windows clients.
Key Responsibilities:- Design and engineer centralized management solutions for Windows clients
- Engineer solutions to improve productivity, flexibility, and security for computing resources
- Optimize automated solutions for management and deployment applications, operating systems, updates, and configuration changes
- Assist with troubleshooting and resolve issues in a timely manner
- Create and maintain internal operating procedures and end-user documentation
- Strong understanding of Citrix and/or VMWare VDI infrastructures and supporting technologies
- Extensive experience scripting using PowerShell
- Expert experience troubleshooting Windows (installation, configuration, management, and operations)
- Group Policy management experience
- Microsoft 365 background with emphasis on collaborative tools
- Strong written and oral communication skills in English
- U.S. Citizenship is required, and the ability to obtain Department of Energy security clearance
- Strong understanding of Microsoft Endpoint Configuration Manager packaging/deployment
- A background applying configuration/hardening guidelines (DISA, CIS, etc.)
- Understanding of MDT and MECM operating system deployment
- A broad familiarity of management solutions for power management, AV, health monitoring, and cyber security
- Must be able to demonstrate a scientific approach to evaluations, testing, troubleshooting, and solution design
- An understanding and practical experience in an operational IT organization, with experience in robust testing and change control procedures
- Willingness to evaluate processes and procedures and suggest constructive paths for improvement in business and technical processes
- Ability to work both independently and as a strong team contributor
- Strong customer relationship skills and willingness to lead customers through successful, challenging projects
- Willingness to follow up with end-users and support staff concerning issues
- Desire to stay current with new technologies, hardware, and software and the latest security threats
- Strong commitment to ethical and professional values
- Maintains compliance with environmental, safety, health, and quality standards
- Experience working in a science or technology environment is desired
- 8+ years supporting Windows systems
- Proven three or more years managing a VDI infrastructure in an operational environment is required, with five or more years' experience preferred
- A bachelor's degree in a computer, engineering, or science-related discipline is preferred. However, practical experience is more important than educational background, particularly for candidates with eight or more years of practical experience
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