Front Office Manager

7 days ago


Mystic, Connecticut, United States Delamar Hotel Collection Full time
Delamar Hotel Collection: Front Office Manager

We are seeking a highly skilled and experienced Front Office Manager to join our team at Delamar Hotel Collection. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and professional operation of the front desk and front service departments.

Key Responsibilities:

  • Direct the actions of the front office and front service teams to ensure exceptional customer service and satisfaction.
  • Manage front office operations, including room sales, guest assignments, and staff scheduling.
  • Develop and implement a front office training plan to ensure team members meet and exceed established hotel standards.
  • Conduct regular employee evaluations and provide coaching and development opportunities.
  • Assume responsibility for the front office in the absence of the General Manager.
  • Process guest check-in and check-out, ensuring total satisfaction is consistently delivered.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Be familiar with all emergency procedures and local area information.
  • Support junior positions within the department and assist with on-the-job training.

Requirements:

  • Office administration and front office skills.
  • Customer satisfaction and customer service expertise.
  • Strong communication and interpersonal skills.
  • Experience in the hospitality industry, with a focus on hotel operations.
  • Management experience is required.
  • Experience with PMS OPERA is preferred.
  • Ability to multitask and prioritize tasks efficiently.
  • Attention to detail and problem-solving capabilities.
  • Bachelor's degree in Hospitality Management or related field.

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